Recent stats have been coming out of the protective Google showing that a large number of searches are coming in via voice, whether these be desktop, mobile, Google Assistant or otherwise (we don’t know the breakdown).
So if users are getting more and more used to searching with their voice, when they come to your website, can those same users use their voice to search your website?
Some interesting potential we have seen here include introducing advanced search terms into a first search. What do we mean here? Well, when someone is using voice to search, it is easy to add a few extra questions to help them get the best results. Here is an example below:
User: I am looking for a house in Hintonburg
Voice Assistant: Do you have a price maximum?
User: Yes, $500,000
Voice Assistant: The following are the houses in Hintonburg up to a maximum of $500,000
Tell us your feedback as to whether you are seeing this trend too.
Speebly, a leader in voice assistant technologies, has launched an easy way for Utilities to provide a customer service channel on Amazon Alexa and Google Home.
OTTAWA, ONTARIO, CANADA, November 1, 2018 /EINPresswire.com/ — Speebly, a leader in voice assistant technologies has launched an easy way for Utilities to provide a customer service channel on Amazon Alexa and Google Home smart speakers.
The Pre-Built Voice Agent allows a Utility’s customers to check their smart speakers for current electricity prices, outages, and conservation tips. The Voice Agent can also be personalized by providing access to bill balance, next payment and last payment information.
“We wanted to provide a low-overhead way for Utilities to add this channel to their customer service mix” says Speebly CEO Eric Sauve ”it also allows for a rich experience by providing conservation tips, FAQs and other resources.”
What a bummer to have to maintain a voice assistant on top of all the ways you are currently talking to your customers!
Recently, we came across a project where the customer had a very large and well-defined website and the prospect of maintaining a voice assistant as a parallel content stream seemed daunting. It would have been great to use a few APIs to pull everything together in a dynamic way, but this customer, like most, didn’t have the relevant APIs.
We came up with an interesting solution – scrape the website content in a way that we could extract question and answer pairs – whether they were from an FAQ list or from a list of titles and paragraphs. Apply some supervised machine learning to this and build for the various voice platforms the customer wanted to serve.
The main benefit is that the customer only then had to maintain one content source, their website, and when the content was formatted properly, could be used to create a voice assistant – automagically.
Here is the logical diagram:
Send us your website and we can generate something for you! Email firstname.lastname@example.org